Contact us
Real people read these. We aim to reply within 2 business days — pick the closest inbox so it lands with the right person. Requests involving your personal data (access, correction, deletion, account closure, withdrawing consent) are answered within 15 working days under China's PIPL — see the Privacy Policy for the details of each channel.
Pass, billing and refunds
Paralight Pass, payment problems, refund requests. See the Refund Policy first — most answers are there.
Corrections and reports
Something wrong, out of date, unsafe, infringing, or that should not be published. This inbox is checked first.
Privacy and your data
Access, correction, deletion, account closure, withdrawing consent.
Partnerships
Collaborations, licensing, brand partnerships, data or API enquiries.
Reporting a content problem
We are obliged to act quickly on unlawful or harmful content, and we want to fix plain old mistakes just as fast. To make that possible, tell us:
- the exact page link (and the section, if the page is long);
- what is wrong — and, where you can, a source we can check it against;
- if it is an infringement claim: what right you hold and how we can verify it;
- how to reach you, if you would like an answer.
Content on Paralight is sourced and dated wherever possible, and AI-assisted synthesis is labelled. When you tell us something is stale, we re-check it and update the verification date — that loop is the whole point of this site.
What we cannot do for you
So you do not waste a wait on us: Paralight is an information platform, not a travel agency or visa agent. We cannot book flights, hotels or tickets, cannot file or check visa applications, cannot contact authorities on your behalf, and cannot give legal, immigration, tax or medical advice. What we can do is point you at what we know, with the source and the date attached.
Who we are
Paralight is operated by Shanghai ParaLight Information Technology Co., Ltd., registered at Room 302-59, 3F, Building 1, No. 1107 Yuyuan Road, Changning District, Shanghai, China.
The rules of the road are in our Terms of Service, Privacy Policy and Refund Policy.